Refund and Returns Policy
Refund & Returns Policy
Triventek Solutions Private Limited
At Triventek Solutions Private Limited, we aim to deliver high-quality women’s clothing and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund process as outlined below.
1. Return Eligibility
You may request a return within 7 days of delivery if:
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The product is damaged, defective, or incorrect
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The item is unused, unworn, and unwashed
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The product is returned with original packaging, tags, accessories, and invoice
The product must not show any signs of use, washing, or alteration.
2. Non-Returnable Items
The following items are not eligible for return:
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Products marked as final sale or non-returnable
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Hygiene-sensitive items (including innerwear or similar categories)
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Items damaged due to misuse, negligence, or normal wear and tear
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Certain occasion-based or customized products (if specified)
3. Return Request Process
To initiate a return:
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Provide the following details:
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Order ID
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Reason for return
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Clear images (mandatory for damaged/incorrect items)
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Once approved, we will share return instructions.
Note:
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Return shipping charges are generally borne by the customer
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In cases of defective or incorrect products, return shipping may be covered by us
4. Refund Process
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Returned products will undergo a quality inspection upon receipt
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Once approved, refunds will be processed to the original payment method
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Refund timeline: 5–10 business days after approval
Important:
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Shipping charges (if any) are non-refundable, unless the return is due to our error
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If the refund is delayed, please check with your bank or payment provider before contacting us
5. Exchanges
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Exchanges are only applicable if the product is:
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Damaged
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Defective
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Incorrect
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Exchange requests are subject to product availability
Contact & Company Information
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Company Name: Triventek Solutions Private Limited
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Website: https://agastonshop.com/
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Email: support@agastonshop.com
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Phone: +91 9839369729
Registered Address:
SECOND FLOOR BACK SIDE, F-9, KH NO-437,
GALI NO-3, VIJAY BLOCK, LAXMI NAGAR,
New Delhi, East Delhi, Delhi – 110092, India